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Map 6902 W. Clearwater Ave, Kennewick, WA Today 9-6pm (509) 737-1199
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Home / Archibald's in Tri cities, Wa / Archibald's customer reviews in Tri cities Wa

How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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494 Testimonials
5 out of 5 stars
5 star
487
4 star
6
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I had a wonderful experience purchasing my Tesla from Archibald’s. They are the best at customer service. We had such a great experience. They are known for being honest and reliable. I highly recommend that if you are in the market for a car. Go see them. You will not be disappointed with the service, reliability, or selection!! Thank you!!
Jennifer Rumley
2025-12-04
This was a very positive experience. I drove two hours to complete the transaction, and prior to the sale, my salesperson Hector was very responsive via email, text, and by providing walk-around videos. He had mentioned that the truck was in excellent condition but urgently needed new tires. The dealership was accommodating and willing to assist in locating nearby tires, coordinating the purchase, and scheduling an installation, allowing me to complete the transaction and return home on the same day. The dealership was clean, and their inventory was impressive. It's clear why they have such a high reputation.... More
Gregory White
2025-11-26
Big shoutout to our salesman Hector! He took care of our family in purchasing a Tesla Model X. What we really appreciated was how transparent this entire process was. Hector took a video demonstrating the condition of the vehicle, both the good and the bad. He did not try to hide anything. This was helpful because we live 4 hours away from the dealership and wanted to make sure that the drive out would be worth it. Additionally, before we headed out, he also provided an out-the-door price for the vehicle with a breakdown of the taxes and fees. This price was consistent when we arrived and signed paperwork at the dealership. There were no surprises or bait-and-switch. Hector's communication was quick and responsive as well. Also a big shoutout to the detailing and maintenance team at the dealership. The vehicle had 21K miles, yet looked like-new after they detailed the car. They also charged the car to 100% for our trip home. Overall a very positive experience and you can shop with confidence here.... More
B. N.
2025-11-03
I live in Boise and Jordan and I corresponded for about a week. He was able to work with me on the price of the 4Runner I wanted to purchase as well as my trade-in. I made the 4 Hour Dr. from Boise and Jordan was there waiting with my vehicle. Everything went pretty smoothly. We worked through some title issues and They were able to get me out of there in just a couple hours. I got to head home with my beautiful new 40th anniversary 4Runner. Overall, it was a very good experience and everybody there was very easy to work with. It was definitely worth the drive from Boise. I’m very happy with my new truck!... More
Penny
2025-09-06
I am so grateful for the exceptional experience that I had this past week, when purchasing my 2018 Toyota Rav4 from Guy Adams at Archibald's. I was able to test drive the car without being rushed at all, and Guy was very patient to answer the mountain of questions that I had. We negotiated a very fair sales price, and I was able to take the car to my own mechanic to have it inspected. When I returned to the dealership, I met with Eric in the finance office, and again felt very grateful, that the price was exactly what we had agreed upon. No surprises! He offered me some add-on options for the car, but there was no pressure at all to buy them. Guy even took time after we had completed the transaction, to show me how to use many of the features on the car, and how to hook my phone up to the car. Guy is an honest salesman and this is an honest dealership. And everyone that I came in contact with, treated me with respect and courtesy. Thank you so much!... More
Jacqulyn Nelson
2025-07-28
Where do I begin? I’ve been thinking about upgrading my 2014 Jetta for quite some time but hadn’t found the right car—until now. Archibald’s always caught my eye with their impressive selection of vehicles, particularly their SUVs. Over a year ago, I saw a car that piqued my interest and reached out. Hector was quick to respond, answering all my questions via text. However, I decided not to move forward at that time for personal reasons. Fast forward to earlier this month, when I began my search again and came across a beautiful, well-maintained RAV4. I reached out, and to my surprise, Hector was the one who called me back and even remembered our previous conversation from over a year ago—such a nice touch. From the moment I arrived on the lot to look at the RAV4, Hector was there, answering all my questions and letting me take it for a test drive so I could get a real feel for it. I ended up falling in love with the car and decided to move forward with the purchase. The experience at Archibald’s was honestly outstanding. Johnny in the finance office was awesome—there was no pressure to buy anything extra, and the whole process felt easy and transparent. I’m genuinely happy with my purchase and will definitely return when it’s time for my next vehicle. A big thank you to Hector, Johnny, and the team at Archibald’s!... More
Taryn Durrant
2025-07-11
I highly recommend Archibald's when looking for your next ride! I couldn't be happier with the experience, Jordan was absolutely amazing to work with and I had a fun drive home in my new X5! 10 of 10, I will be returning for my next purchase! Thanks again!
Ben A
2025-06-29
My salesperson was Jordan, and I had a truly great experience purchasing my car here. I drove all the way from King County because the price on this car was incredibly fair — definitely one of the best deals I could find. The trade-in value they offered matched exactly what we had discussed online — no surprises, just straightforward and professional. The car itself, was in excellent condition, exactly as described. Everything was clean, well-maintained, and ready to go. Overall, this was a smooth and enjoyable buying experience. I’d absolutely recommend this dealership to anyone looking for a fair deal and honest service.... More
Xavier Yuan
2025-06-01
Huge shout out to Eddie Diaz for being my sales representative! I flew in from out of the area and Eddie picked me up from the airport in the vehicle I was going to buy! Talk about above and beyond quality service! Archibalds Inc has the best prices around in the nation! NO BS! Just straight business! The financial team was very fast! I was in and out buying the vehicle in less than an half an hour! There’s a reason why they are highly rated! You won’t be dissatisfied!
Arthur Lopez
2025-04-21
Archibald’s deserves every one of these five stars! The team was incredibly welcoming and went above and beyond to make my car-buying experience stress-free. They listened to my preferences, offered expert advice, and found me a fantastic vehicle that fit my budget perfectly. The entire process was transparent, with no hidden fees or surprises. If you’re looking for a trustworthy dealership with top-notch service, look no further!
Melissa Anderson
2025-04-14
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Archibald's
6902 W. Clearwater Ave
Kennewick, WA 99336
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