We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!
Worked with Johnny to upgrade our family car. We told him what we were looking for and he went out and got it! He was persistent and made sure he found the right vehicle at the right price for us. Seemless from start to finish, and we will never by another vehicle from another dealership as long as Johnny is there! And gave us great value for our trade-in. Thanks to the Archibald team!
Our experience at this dealership was top-notch. Very professional, from the moment we sent an inquiry to the moment we hit knuckles (Covid precautions) to finalize the deal. Our salesman, Guy, was honestly the best salesman we've ever had to work with. Very professional, polite, informative and extremely detail-oriented. I contacted him the same day and within a few hours we were driving home in a new vehicle. From the sales department all the way to the appraising and financial department, they are all a great team and I will definitely be referring people over to them. Thank you Archibald's for making our experience a wonderful one.... More
My husband and I bought a Ford Escape from Archibald's a couple weeks ago. It was my first time buying a car and the process was very easy. We are from Oregon and they worked with us so that we didn't pay WA sales tax. They offered a fair price on the Escape and gave us a good price for our trade-in. The Escape is in great condition and we've enjoyed it thus far. I've had a few questions for them about paperwork and they've been good about answering my questions. We will definitely look to Archibald's when we are talking about updating our other vehicle.... More
These guys didn't prove to be the usual 'used car' salesmen. They did exactly what they said they would. I put a deposit down on an incoming car on a leap of faith. The car had some brake issues when I test drove it and instead of fixing it the cheap way, they had all the rotors replaced. Good job Jordan and good job Archibalds for not being just another used car lot. Will definitely go back.
If you are in the market for a gently owned, reasonably priced car presented in immaculate condition, go to Archibald's. It will be an terrific experience you will never forget. All the sales professionals know their inventory backward and forward and enjoy sharing their knowledge with you enabling you, the customer, to make the right choice. I have just purchased my second car from Archibald's, couldn't be happier and would not think of going anywhere else. And if you have any questions or need assistance in any way, they encourage their "friends" to come on in for help. My only regret is that I did not discover Archibald's sooner.
July 2020. I just purchased another vehicle from Archibald's dealership. They are the best and I would not buy a car from any other dealership. Very happy with my new/gently used vehicle. The customer service from everyone at Archibald;s is 5 *****.... More
Guy was kind and respectful. He resolved a few issues that came up in the following days with patience. He’s very knowledgeable about his product. Guy is a low pressure salesman. We can highly recommend him for your next car purchase.
Worked with Guy Adams and I had a great experience with him! I purchased the vehicle from Colorado, and I had been car shopping all throughout the states to find the right Jeep. Guy was the only one of roughly 10 dealerships that I talked with that was more than willing to help me and made buying a vehicle from out of state much easier than others!
Archibalds did a stand up job for me.
Very trustworthy and wonderful dealer and car salesmen. Went in knowing what we wanted and they made it an easy and simple process. We will definitely be back.
We worked with Zack Olson he was very helpful with our wants and needs. Very polite to us. Thank you