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Map 6902 W. Clearwater Ave, Kennewick, WA Today 9-6pm (509) 737-1199
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Home / Archibald's in Tri cities, Wa / Archibald's customer reviews in Tri cities Wa

How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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450 Testimonials
5 out of 5 stars
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443
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6
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I had been looking for the specific truck I purchased from Archibald's for months. I live in another state three hours away. Their deal was awesome. Salesman Johnny answered EVERY one of my MANY questions over the course of two days. We sealed the deal and I told him I would be down in a few days, after his days off. I had more questions and Manager Shawn stepped in and answered even more questions in Johnny's absence. Rand in finance smoothly handled and explained every part of the trade in and finance via phone. I arrived at 9am as they opened and Johnny had the truck detailed and sitting out front. I had to be at work at noon and they had the truck and all paperwork completed. I just signed and was able to get to work on time. I'm 55 years old and have been buying cars for years, this was literally the SMOOTHEST efficient and most professional purchase I have done. I highly recommend Archibald's Inc. ~ Great Service, teamwork & Product.... More
Roger Zar
2022-06-10
Archibalds is amazing! I had the best experience buying a car from them. Guy was my sales man and he was awesome. He even went above and beyond after I bought my highlander and showed me how everything worked inside of the car. Rand had all my paperwork done buy the time I came back to get it and had me out in no time. Definitely would recommend them to anyone looking for a good car.
Ellen Stephens
2022-05-15
Less painful than going to the Dentist! Best experience I’ve ever had. Zach Olsen made me an offer and within thirty minutes it was a done deal. I recommend Archibald’s to all my friends.
Thomas Slobig
2022-05-14
Less painful than going to the Dentist! Best experience I’ve ever had. Zach Olson made me an offer and within thirty minutes it was a done deal. I recommend Archibald’s to all my friends.
Thomas Slobig
2022-05-05
I just want to thank Johnny for taking such good care of us. We are so excited to replace our wrecked car with a twin replacement didn’t think that was possible. He went above and beyond helping us make that happen. We drove over 3 hours to look at this car it was everything he said it was. We will differently buy from Archibald’s again and Johnny is the man to talk to. Thanks again we are so happy.
Rich Wynn
2022-04-17
Traded in & purchased a new 4Runner. I worked with Hector over the phone for almost a week by text while trying to make up my mind- he was patient, not pushy, friendly & never irritated at my endless list of questions. Guy took over when it was Hector’s day off and he is great at what he does. Took the time to go outside and inspect the vehicle over the phone with me, being super picky about the condition & was completely honest with me about a couple rock chips the car had, I was driving from 5 hours away & didn’t want any surprises. Dealership honored what they offered me on trade via KBB/phone call once I arrived which is really great as not all do that (though I was super honest about the condition of my trade). Overall great, easy, friendly experience. Ask for Hector or Guy, this is one of those places that is happy to facilitate & wants your business but isn’t going to apply old sales pressure tactics in order to get it. It’s nice doing business with NORMAL folks, thanks to all who helped with my purchase!... More
Melissa Upson
2022-04-16
Excellent experience. I purchased a car site unseen and has it shipped to MT. I had my reservations bc I had never done anything like that before. The car was exactly as described with no surprises. I would highly recommend them. They even made the paperwork as easy as humanly possible considering it all had to be done through email and snail mail. Easily a 5 star experience.
Parker Ryan
2022-04-06
I had a great experience working with Archibald’s—although I didn’t end up buying a car from them. I found my car from a private seller; however, I felt Archibald's salesman (Guy) really earned my business. Guy was very nice, very eager to understand what I was looking for and what was important to me. I was looking for very select years of just two models. Despite how picky I was, Guy was very respectful and genuinely wanted to find the car I was looking for. While Archibald’s didn’t havewhat I was looking for, Guy was very honest and helpful regarding the car market at the time (which was awful), but he also immediately began looking through his sources to find something to my specification. Guy was knowledgeable, courteous and very trustworthy. He spent quite a bit of time answering emails, reviewing cars I found, and answering questions over the phone. I never once felt judged, belittled, or rushed. He was at all times respectful, professional and eager to deliver a car I’d love. If you’re looking for a car, I’d highly suggest you go see Guy at Archibald’s.... More
Kyle Olivier
2022-04-02
Honestly made the car buying process easier than going to the dentist. Went in on a Monday evening to test drive a car, came out 2 hours later with the car of my dreams. This team is dedicated to the work that they do and bring a layer of trust and integrity to the sales industry that you just don’t see much of any more. Highly recommend!
Hannah Freier
2022-03-23
Guy the sales men was amazing to work with, if I ever need another car I will definitely go back to him no doubt in my mind. Have already recommended my family and friends to him. Thank you again Guy ?
Leonela Lara
2022-02-16
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Location

Archibald's
6902 W. Clearwater Ave
Kennewick, WA 99336
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Sales: (509) 737-1199

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