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How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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338 Testimonials
5 out of 5 stars
5 star
332
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Friendly staff!! Upfront on prices of vehicles! They don’t try to hold you down and twist your arm to buy from them, no gimmicks. My son bought his first car and then a truck . Very pleased with quality of vehicles and service!! Thank you ,Johnny Thank you Archibald for your integrity! God Bless all of you!
Melony St Hilaire
2020-01-05
The crew at Archibald’s was amazing once again! After searching high and low for a decent price on a new vehicle I went back to Archibald’s and found a nearly new (9k miles) for a very fair price. I had my trade appraised in a matter of minutes and negotiated a deal within about 15 minutes. It was dark out and I was unable to inspect the black paint very efficiently. When i got home I noticed some flaws in the paint. I contacted the crew at Archibald’s who instructed me to bring it back a... More
Jeff Bickford
2020-01-01
We want to tank Josh and Bruce for all the work they did to help us purchase this beautiful vehicle. We recommend Archibald's, they are amazing. The Stephensons
Delma S.
2019-12-29
Archibald's staff is probably the friendliest and most personable group of people I have ever encountered at a car dealership. They are honest and straightforward which is a huge plus. They made the process super easy and enjoyable instead of stressful. I would highly recommend looking here for your next vehicle. Thank you to all the staff members who made our purchase possible.
Kelli DeWeber
2019-12-28
I just recently purchased my new 2019 Kia Sorento. My family grew and I have been searching for a third seater for months. Thankfully Sergio (salesman) and a good friend called and told me he had a few and to go look at them. I was still a little hesitant as I have been looking for a vehicle in the Portland area. When I arrived, he already had the Kia washed and ready for me to test drive it. He also showed me all the cool features it had to offer, and the space I needed. It was also nice to se... More
Aracely C.
2019-12-21
Archibald's made my first car buying experience great! Guy made the process enjoyable and easy for me! I will definitely go back when I need another vehicle!
Kirah M.
2019-12-21
I just recently purchased my new 2019 Kia Sorento. My family grew and I have been searching for a third seater for months. Thankfully Sergio (salesman) and a good friend called and told me he had a few and to go look at them. I was still a little hesitant as I have been looking for a vehicle in the Portland area. When I arrived, he already had the Kia washed and ready for me to test drive it. He also showed me all the cool features it had to offer, and the space I needed. It was also nice to se... More
Aracely C.
2019-12-21
My wife Valorie and myself just purchased the third vehicle from Archibald’s. Has, three times now, been a very pleasant experience. Anyone there at the time will always stop and give you time for a question or find you the answer. Always very friendly and polite. I usually don’t write reviews but I think this place deserves it. So nice to know there is a place to go and get real answers AND, and a good product. If you are looking at least give them a shot. You’ll be glad you did.
Randall Strickland
2019-12-19
I recently bought a truck here at Archibalds and I couldn’t be any more satisfied with the customer service that was presented. Johnathon was very helpful and he really went above and beyond to help me get the vehicle and the deal that I wanted. 10/10 recommend coming to Archibalds if you’re interested in a new vehicle!
Patrick T.
2019-12-14
My wife and I have been buying cars exclusively from Archibald’s in Kennewick for several years. We just had our most recent positive experience yesterday when we bought our new Tahoe. The entire staff is extremely supportive and most importantly they exhibit the highest level of integrity and honesty. We highly recommend you choose Archibald’s in Kennewick when searching for your next car or truck.
Mike G.
2019-12-14