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Map 6902 W. Clearwater Ave, Kennewick, WA Today 9-6pm (509) 737-1199
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Home / Archibald's in Tri Cities, WA / Archibald's customer reviews in Tri Cities WA

How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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396 Testimonials
5 out of 5 stars
5 star
389
4 star
6
3 star
0
2 star
0
1 star
0
I never though I would give a 5 star review to a car dealership. Experience was fast, friendly, low pressure and fair. As a business owner and family of 5 we buy cars pretty often. Archibald’s will be my first stop from now on. I highly recommend them.
Justin Benoit
2021-01-10
NEVER has a car buying experience been so easy! Jordon did an exceptional job! Our old car broke down at 4:30 PM and we needed a reliable car for the following day. Jordon was able to help us select the perfect car, found financing (during a holiday week) and got us on the road by dinner! Jordon and the Archibald's team was fantastic and I highly recommend them.
Jeff Ginny Hartup
2021-01-05
I have bought 9 vehicles from Archibald's and if I hadn't moved I would by more. The Archibald's are a great family and they go out of their way to get you the best deal possible. If I need to upgrade my vehicles I will drive 500 miles to the Tri cities to upgrade at Archibald's Tim Williams
Carole Williams
2021-01-03
Service was fast and friendly. Able to complete purchase in 2 1/2 to 3 hrs. including test drive. Also very helpful answering follow up questions post purchase. Beware high pressure to purchase extended warranty. It adds thousands to the price and may not be needed. Also, check under carriage , skid plate was missing a screw risking high centering.
Ronald Celius
2021-01-01
I had the engine light come on in my Lexus RX350 in the middle of nowhere. I called ahead to Archibald's, and they offered to check my car before I continued on. Guy was amazing. Kind and thorough, he ran a diagnostic on my car. It showed nothing was wrong, and he left the memory of the warning so another dealership service center could check it out. Guy may never know the peace of mind he left me with, but I am soooooo grateful for such help. Thank you, Guy, and thank you Archibald's.
Cathy Turner
2020-12-24
Guy Adams was extremely knowledgeable, and made buying a car fun. Great customer service before, and after the sale. Thanks again.
Loren C.
2020-12-18
Love these guys. Was shopping for a car and went to a few other dealerships and felt that that commonly felt pressure to buy but not from these guys. I didn't feel pressured and everyone was knowledgeable and answered all my questions. the Finance lady was a pleasure to talk to and very beautiful!
Brandon T.
2020-12-18
I have had experience with other dealerships that have tried bait and switch, price markup to let you think you negotiate down, lack of interest or response, and poor quality vehicles marketed as sound. My experience with Archibalds was the best truck buying experience I have encountered. Johnny gave me quick response to my questions, an exceptional truck priced fairly, and quick confirmation of the paperwork to get me back on the road. I would highly recommend this dealership. Their integrity seemed beyond question.... More
TODD TEICHEIRA
2020-12-14
I have had experience with other dealerships that have tried bait and switch, price markup to let you think you negotiate down, lack of interest or response, and poor quality vehicles marketed as sound. My experience with Archibalds was the best truck buying experience I have encountered. Johnny gave me quick response to my questions, an exceptional truck priced fairly, and quick confirmation of the paperwork to get me back on the road. I would highly recommend this dealership. Their integrity seemed beyond question.... More
Todd T.
2020-12-14
Best and most fair dealer in Tri Cities. Other dealers I have tried to work with try every trick in the book to cheat you. If I want a new car I drive to Seattle where the vehicles are actually cheaper even with their much higher overhead. I don't understand the business's here as they lose much business by being totally inflexible. As far as used cars, Archibald's is the way to go....
John
2020-12-14
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Location

Archibald's
6902 W. Clearwater Ave
Kennewick, WA 99336
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Sales: (509) 737-1199

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