How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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303 Testimonials
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My experience was amazing and hassle free. After finding a few cars I wanted to look at online I was put in touch with Jordon, who arranged a time around my work schedule to come look at my options. Jordon had the two cars ready and waiting for me when I got there, and even showed me to a few others I was thinking about on the lot. After I got settled on what I wanted, and after a test drive, the purchase process was just as effortless and easy. Jordon treated my wife and I as if we were frien... More
Bryan Clark
2019-05-17
Johnny was awesome meeting needs. Very personable card about my budget. Atmosphere was relaxing
Tammy Felicitas
2019-05-16
Excellent customer service. Very friendly. Got more than we hoped for, for a great price. Highly recommend Danny Gray or Guy Adams.
Kim Kean
2019-05-01
These guys are awesome! I worked directly with Guy Adams, and it was a great experience. It was very apparent that Archibald's was not just there to sell me a car, but to make sure I was buying the right car for me. There was no pressure, only good advice, excellent assistance, and complete transparency. All of the cars on the lot are clearly well maintained, and ready to be driven off the lot immediately. These are good people, selling good cars. I highly recommend Archibald's! You will not be... More
H T
2019-04-24
I've been searching for a new car for a while and I've spoken with a lot of sales reps at various dealerships. None are as professional as Danny Gray. He never pushed me and always answered all my questions with integrity (even when it didn't benefit him). Going through the paperwork process I worked with Alyssa and I had no idea the paperwork could go so smooth and quickly. She had a smile on her face the whole time, answered all my questions, and took the stress out of the process. I plan to b... More
Nicole
2019-04-08
Outstanding dealership! The purchase of my new car was seamless. My salesman, Danny Gray, was very helpful and I never felt pressured. I highly recommend Archibalds/Danny Gray.
christina Jalali
2019-04-06
Being our first auto purchase, we were already anxious about buying a new car. We knew which car we wanted and after searching for months on CarGuru I stumbled upon what seemed like a good deal from Archibald’s. I immediately got an email back about my inquiry of the car. Johnny was able to answer all my questions. He and his team were extremely nice and we didn’t feel any rush or pressure. Being 3.5 hours away we relied mostly on email/texts/calls which we had no problem with consistent communi... More
senthyna heng
2019-03-12
This is a top-notch dealership that has great cars and great service. No pressure like the other dealerships in town. I will definitely come back to this dealership on my future purchases. Thanks guys!!
Josh Blankenship
2019-03-09
This is a top-notch dealership that has great cars and great service. No pressure like the other dealerships in town. I will definitely come back to this dealership on my future purchases. Thanks guys!!
Josh Blankenship
2019-03-08
Thanks Archibald’s for a super car buying experience! Shout out to Johnny for great customer service.
Sam Shick
2019-02-12