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Map 6902 W. Clearwater Ave, Kennewick, WA Today 9-6pm (509) 737-1199
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Home / Archibald's in Tri cities, Wa / Archibald's customer reviews in Tri cities Wa

How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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465 Testimonials
5 out of 5 stars
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We had a very positive experience at Archibald’s. Shortly after we arrived Guy Adams asked if we needed help and we showed him a picture of the vehicle we wanted to see. He said it was currently being detailed since it was a new arrival so it wasn’t on the lot. We explained that we had taken the day off in hopes of being able to see the car today and potentially buy it if we liked it. He then made a phone call and went right away to pick up the car for us so we could look at it. Guy was very informative about the car and answered our questions thoroughly. After the test drive we said we wanted to pursue purchase. He gave us a fair price for our trade in and was able to get us in and out of the dealership as quickly as possible. It was the most positive car buying experience we’ve ever had. Afterward we had some trouble with the car having a lot of vibration while on the road. He helped us trouble shoot and took some air out of the tires to help it ride a little more smooth. We also noticed the interior lights were not working so he ordered us some bulbs that haven’t yet arrived at the dealership. Overall we were very impressed with his willingness to help us even after purchase. Thank you, Guy, for your integrity and for truly caring about your customers! We are greatly appreciative. Polly Shupe... More
Polly Shupe
2022-10-11
Going through the car buying process can be highly stressful. Luckily, I went to Archibalds. They stand by what they sell, and only put out reliable vehicles. I had the privilege of working with Hector Bravo. When I walked in I was immediately assisted by Hector. We went through the personal inspection. A couple dings and chips here and there. But ultimately exactly what I needed for a reliable vehicle. When I mentioned the dings and chips he let me know they had already ordered a replacement windshield and when I had time I could come back and get the blemishes on the hood filled in and detailed. The vehicle is a 2014 but for me it feels brand new. I love my new car! And Hector made the process as smooth as possible. If you need a new car, check out Archibalds. And Hector is your guy!... More
Colin Kuch
2022-08-31
Before stepping into the lot, I was a bit hesitant due to never getting a car from a dealership. As I gazed at the 2022 Ford Maverick, Ed introduced himself. I honestly believe if it was anyone else, I would have simply left and explored other options. I voiced my background and questions I had through out the process. Ed was very understanding and guided me on how the entire process works. I'm happy to say I left the lot with the Maverick. Ed, thank you for creating a memory I will cherish fora very long time. Seeing my brother going into the truck on the lot and happily saying "I've never been in a new car before." Really reminded me on how it was like growing up.Thank You Ed, U bet il be recommending your service to people in the Yakima Valley, keep at it. 5/5!... More
eddy Mercado
2022-08-31
After purchasing a used vehicle from Archibald's, on the way home I noticed an issue that I didn't notice on the test drive. I made a call and talked with Wyatt. He put me at ease and told me that they would fix the issue. This goes above and beyond great service and it really meant a lot that they want me to have a positive buying experience and a reliable vehicle.
Daniel Biggs
2022-08-28
We came back to find another car and Eddie was our salesman. He was professional, courteous & very personable! I am amazed at how well he took care of us. My daughter was so impressed at Eddie's desire to get her in a car she would love for years to come. Thank you so much for this awesome car shopping experience! We will be back
Tina Brown
2022-08-27
Best car buying experience I've ever had. Their car selection is top notch and their whole team is amazing. Guy Adams was great and went above and beyond to get us top dollar for our trade in. He made sure we were getting the best deal and made sure we had a great buying experience. If you are in need of a vehicle that you won't regret buying, Guy is your "guy" and Archibald's is your dealership. You won't regret purchasing a vehicle there.
Victor Quiroz
2022-08-19
Been waiting for the right truck to catch my eye and thankfully I was able to make a purchase on a truck that I really love. Thank you Johnny for the patience and letting me purchase this truck. Definitely would recommend Archibald’s to anyone looking for a vehicle. Greatly appreciated!
Austin Tolliver
2022-08-12
Let me start off with saying such a an amazing experience here at Archibald’s, the staff was very professional and efficient. I was in at 9:40 am, left the lot with my new car at 10:20 am. A very special Thank You to Hector who played a HUGE factor in my FIRST TIME purchase. He made it all happen for me and even prior to us finding the perfect car he was consistent and communicative all the way through. When we did find the perfect car he kept me updated on everything! Even with my crazy work schedule, he worked with me and made everything so much easier. Considering this is my first purchase alone Hector was such an amazing salesman who helped me get through all the tiny obstacles a first time buyer normally goes through and over. It was a very smooth process, my family and I are forever grateful. Highly recommend Archibald’s and Hector to anyone who’s looking to make a purchase.... More
Anessa Gilleland
2022-08-05
I have been dealing with two generations of the Archibald's in buying as well as selling that includes my family members and friends as well. My recent experienced involved in selling my car and I dealt with Zack Olson as well as Felix Rodriguez and as in the past, I had wonderful experience! After initial phone contact, I visited Zack and Felix and literally within an hour we completed the deal with my total satisfaction! Not only it was fast but it met my expectations and that too without anystressful experience. Felix is an enthusiastic young, friendly and competent salesman . His superior Zak was equally friendly and experienced young manager! I will end with a statement " ARCHIBALD'S CULTURE IS INGRAINED IN THEIR UNIQUE BUSINESS PRACTICE "... More
Ami Sidpara
2022-07-31
Had a really pleasant experience. Went to sell my Jeep Renegade. Zack gave us a warm welcoming and was very quick and clear. Love how transparent this company use with using Kelleyblue book. Zack did a valuation online right in front of me! When other dealers hide in an office to do this. The dealership was very reasonable on prices. I will definitely come back to this place!
victor flores
2022-07-27
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Archibald's
6902 W. Clearwater Ave
Kennewick, WA 99336
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