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Map 6902 W. Clearwater Ave, Kennewick, WA Today 12-5pm (509) 737-1199
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Home / Archibald's in Tri cities, Wa / Archibald's customer reviews in Tri cities Wa

How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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486 Testimonials
5 out of 5 stars
5 star
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Huge shout out to Eddie Diaz for being my sales representative! I flew in from out of the area and Eddie picked me up from the airport in the vehicle I was going to buy! Talk about above and beyond quality service! Archibalds Inc has the best prices around in the nation! NO BS! Just straight business! The financial team was very fast! I was in and out buying the vehicle in less than an half an hour! There’s a reason why they are highly rated! You won’t be dissatisfied!
Arthur Lopez
2025-04-21
Archibald’s deserves every one of these five stars! The team was incredibly welcoming and went above and beyond to make my car-buying experience stress-free. They listened to my preferences, offered expert advice, and found me a fantastic vehicle that fit my budget perfectly. The entire process was transparent, with no hidden fees or surprises. If you’re looking for a trustworthy dealership with top-notch service, look no further!
Melissa Anderson
2025-04-14
TLDR: Archibald's is the perfect place to purchase your next vehicle. There was no hassle, no aggressive sales tactics, and no worries. Hector "Bravo" Corona made this 3-hour trade-in trip worth every penny. I've been looking to purchase a Miata for a while now. I've had notifications set up on CarGurus, and I've been looking around a ~500-mile radius. Usually when I find one I'm interested in, I'll go to the dealer website, then do an extensive search on their reviews (mainly Yelp, BBB, & Reddit because even the worst dealers have terrific Google Reviews somehow). I was shocked to find out how pristine Archibald's reputation is - I've researched A LOT of dealers in this Miata search, and Archibald's is by far the most praised. The Miata in question wasn't as great of a deal as most places, but I knew they put more care into it. They comprehensively inspect and professionally recondition all of their cars, so I was willing to pay a bit more for that reputation and peace of mind. I originally communicated with Felix regarding the purchase of my Tesla Model 3; when we decided a trade-in for the Miata would be appropriate, I was handed over to Hector ("Bravo"). I had a huge list of questions and inspection points, and Bravo was an incredible wealth of information. He even sent me a 10+ minute video to visually address my questions! I live 3 hours from this dealer, so I put my trust in their reputation and amazing customer service from afar. It definitely paid off. Attached are photos of my "new" 2011 Miata Grand Touring (new to me, but also feels literally new thanks to Archibald's care)! My favorite part is the compartment that perfectly fits a hot dog. Thank you to the whole Archibald's Team for taking care of this trade-in and providing the public with a positive car dealership experience!... More
Austin Robinson
2025-03-30
I responded to an Autotrader ad and Guy responded quickly. We talked about the pickup that I was interested in and set up a time for me to look at it. Guy answered all of my questions and made the buying process so easy. This pickup is beautiful and I have loved it so far. Archibald’s has a lot of very high quality inventory. Take my word for it, give them a try and you won’t regret it. I called Guy 3 days after my purchase and he answered a few more questions I had. He told me not to hesitate to call him if I needed anything else. Johnny was also very helpful and knows the automotive industry very well. These guys are not pushy, nor do they seem to be desperate and trying to move inventory. They are just good guys working with people helping them try to find the right vehicle for their needs. This is how you do great business in 3025! I’ll be going back to buy another vehicle with them in the future for sure!... More
Jason Davila
2025-03-30
I dealt with Hector and Johnny throughout the entire process. I live close to 2250 miles away from the dealership, so I bought the car without driving it or seeing it in person. From the very first phone call, I felt at ease and confident that I was going to buy from this dealership. There were no high pressure tactics, only honest and straightforward conversation. Hector took multiple videos, photos, and had an answer for every inquiry I had about the car, the dealership, and a number of otherquestions. Johnny explained in detail everything that I needed to do on the finance and purchasing side, and walked me through the online process. Any time I had a question or concern, they were there. They were very responsive and could not have done anything more to make this purchase easy and stress free for me. I was thoroughly impressed with them both. They went well above my expectations as far as customer service and business ethics. I would not hesitate to buy from them again. I was truly impressed with their honesty and service. I wish the both of them, and the dealership all the best and success.... More
Alan Baker
2025-03-17
I had a fantastic experience with Archibald’s. Everyone I came in contact with, whether in person, or by phone or text, (Zachary, Sarah, Eddie, and Gus) was very friendly and professional. I was originally planning to just sell my car to them, but ended up finding a car that I was interested in buying. The process was simple, with no pressure and no games. The salesman I worked with was Eddie. He was so nice and very knowledgeable about the car I purchased, which impressed me because they have so many cars on the lot that it seems like it would be hard to know the particulars of each one. This was my first time buying a car and it was a great experience. I highly recommend this dealership!... More
Tonya Patterson
2024-06-13
Absolutely the easiest and smoothest purchase we’ve ever experienced! Hector was so helpful! We live hours away and he went above and beyond to show us the vehicle! Totally transparent and even sent a video that he personally made to show us the truck. Hector had everything ready to go when we arrived at the dealership and made the whole purchase seamless. Drive, like and sign! Will recommend Hector near and far!
DeAnna Hurst
2024-05-24
Had the absolute best vehicle buying experience here recently. The whole staff from the top down was extremely professional, not pushy at all, and made the whole process of purchasing very worthwhile. Will buy all our vehicles here going forward. Danny personally took the time to visit and hear what I was looking for and found the perfect truck. Five stars! Highly recommend! Give Archibalds a try next time you’re in the market for a vehicle.
WA-FL Lindbergs
2024-05-24
The best experience I have ever had with a car dealership. "Guy" and Jamie worked closely with us in identifying our budget as well as our needs in looking for a vehicle. Archibald's had already been recommended by a few of my family members and friends. One of them who is a mechanic explained to me that he is confident that their vehicles are the best. In addition, my niece who works for a Mazda dealership in the Seattle area also has heard excellent things about them as well. Overall, I am happy to have purchased my car through them and will recommend them to anyone who must have a quality, certified car at a reasonable price!... More
Joseph Strait
2024-05-05
I will start out by saying, if you are in the market for a vehicle I highly encourage you to check out Archibald's Web site. You will not find a more reasonable dealership to work with. I recently purchased a 2018 F150 and the experience working with Archibald's staff (Jaime, Hector and Dan Archibald) could not have been more enjoyable. Their prices are very fair. Their quality of vehicles is top notch. The whole process was stress free and I can honestly say very enjoyable. They stand behind their reputation and rightfully so. I had heard from several people how great they were to work with before I bought and after I bought and I agree 100 percent. I have, and would, recommend them to anyone. Whether you are in the market for a truck, SUV or car you will do yourself a favor to contact Archibald. Thank you Archibald's.... More
JOHN
2024-04-25
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Archibald's
6902 W. Clearwater Ave
Kennewick, WA 99336
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