How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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320 Testimonials
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I dread the used car buying experience but Archibalds and their representative Johnathon Witherspoon made it both easy and enjoyable. The car was fairly priced to begin with and I got a bit of a deal on top of that. I never felt pressured. Football was on and coffee was brewing. The financing went quickly and I was out the door with a wash and a full tank of gas. This is what it should be like! Good job Johnathon and Archibalds!
Bob
2019-11-10
I dread the used car buying experience but Archibalds and their representative Johnathon Witherspoon made it both easy and enjoyable. The car was fairly priced to begin with and I got a bit of a deal on top of that. I never felt pressured. Football was on and coffee was brewing. The financing went quickly and I was out the door with a wash and a full tank of gas. This is what it should be like! Good job Johnathon and Archibalds!
Bob
2019-11-09
Sales Consultant was Johnathan Witherspoon. Knowledgeable, respectful, going far beyond expectations. Caught a repair needed after the sale and repaired it, character of Johnathan was honorable. Johnathan also made my experience on the test drive enjoyable, showing patience to all my questions and going beyond by taking time to check into all I asked not only by explanations but also showing me and double checking everything. Johnathan called me by phone after the sale to inform me that my l... More
Mark G.
2019-10-25
Sales Consultant was Johnathan Witherspoon. Knowledgeable, respectful, going far beyond expectations. Caught a repair needed after the sale and repaired it, character of Johnathan was honorable. Johnathan also made my experience on the test drive enjoyable, showing patience to all my questions and going beyond by taking time to check into all I asked not only by explanations but also showing me and double checking everything. Johnathan called me by phone after the sale to inform me that my l... More
Mark Grudzinski
2019-10-24
They have set the standards of what a car dealership should be. Great selection of quality vehicles at reasonable prices and customer service to back it up. That is the real Value in a great car purchase. These guys treat their customers with respect and professionalism by doing what they say they will and focusing on the clients best interests. They've earned their great reputation by maintaining their integrity and honest business ethics. And they've done it for many years...one happy custo... More
Thomas Mahnud
2019-10-23
Friendly, honest, responsive, good quality & price. We'll go back and I'd recommend them to anyone
Greg K.
2019-09-12
I live in the Seattle area so I was skeptical to drive 4 hours to buy a vehicle but they had exactly what I was looking for so I took the risk. I was working with Guy and he went above and beyond to make sure everything was lined up and ready so that when I got there it was a smooth, quick easy process. I was in and out of there in less than an hour. He made sure I was very comfortable and happy with the car and even asked if I read online reviews of the dealership which tells me they are truly... More
Patrick W.
2019-09-12
We wanted to thank Jordan and Bruce for an outstanding buying experience. You guys are truly the best!
Dylan M.
2019-09-12
Fantastic experience!! I live in the Seattle area so I was skeptical to drive 4 hours to buy a vehicle but they had exactly what I was looking for so I took the risk. I was working with Guy and he went above and beyond to make sure everything was lined up and ready so that when I got there it was a smooth, quick easy process. I was in and out of there in less than an hour. He made sure I was very comfortable and happy with the car and even asked if I read online reviews of the dealership which... More
Patrick Wilson
2019-08-28
Had a good experience buying a used Lexus RX 350 at this dealership. Our sales person was Danny Gray. When I arrived at the dealership the car I was initially interested in had some issues that didn't work for me. Danny was able to come up with a vehicle that was "just right". Most importantly, there was follow through on things-- you didn't feel as if you were forgotten the moment you walked out the door! I would definitely purchase another car from this dealership.
Carolyn Bagot-Barritt
2019-07-24