How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!


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306 Testimonials
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Jordon was great to work with. He was very knowledgeable and no pressure sales. Danny also shared a lot of information with us about various car manufacturers, most helpful. My husband and I both highly recommend Archibald's.
Sue Arnoldus
Great team to work with. I wish I could have purchased a car here because of the people and service. I will always consider this dealership while looking to purchase a vehicle.
David Marod
Good dealership experience. I know this might sound odd, but although we did not end up buying a car here the experience itself was very good and I wanted to comment on this. Staff all around was very helpful and let us take the car we were considering out on our own for to evaluate. The only reason we didn't buy here was we found a slightly more compatible car outside of the area. But the car we did look at was in fantastic shape, immaculate, and would certainly have been our choice if we had... More
joe c
My experience was amazing and hassle free. After finding a few cars I wanted to look at online I was put in touch with Jordon, who arranged a time around my work schedule to come look at my options. Jordon had the two cars ready and waiting for me when I got there, and even showed me to a few others I was thinking about on the lot. After I got settled on what I wanted, and after a test drive, the purchase process was just as effortless and easy. Jordon treated my wife and I as if we were frien... More
Bryan Clark
Johnny was awesome meeting needs. Very personable card about my budget. Atmosphere was relaxing
Tammy Felicitas
Excellent customer service. Very friendly. Got more than we hoped for, for a great price. Highly recommend Danny Gray or Guy Adams.
Kim Kean
These guys are awesome! I worked directly with Guy Adams, and it was a great experience. It was very apparent that Archibald's was not just there to sell me a car, but to make sure I was buying the right car for me. There was no pressure, only good advice, excellent assistance, and complete transparency. All of the cars on the lot are clearly well maintained, and ready to be driven off the lot immediately. These are good people, selling good cars. I highly recommend Archibald's! You will not be... More
I've been searching for a new car for a while and I've spoken with a lot of sales reps at various dealerships. None are as professional as Danny Gray. He never pushed me and always answered all my questions with integrity (even when it didn't benefit him). Going through the paperwork process I worked with Alyssa and I had no idea the paperwork could go so smooth and quickly. She had a smile on her face the whole time, answered all my questions, and took the stress out of the process. I plan to b... More
Outstanding dealership! The purchase of my new car was seamless. My salesman, Danny Gray, was very helpful and I never felt pressured. I highly recommend Archibalds/Danny Gray.
christina Jalali
Being our first auto purchase, we were already anxious about buying a new car. We knew which car we wanted and after searching for months on CarGuru I stumbled upon what seemed like a good deal from Archibald’s. I immediately got an email back about my inquiry of the car. Johnny was able to answer all my questions. He and his team were extremely nice and we didn’t feel any rush or pressure. Being 3.5 hours away we relied mostly on email/texts/calls which we had no problem with consistent communi... More
senthyna heng