How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

263 Testimonials
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After having a terrible experience at another dealership I walked into archibalds with low expectations. I met Guy Adams and immediately knew I was going to have a much better experience. He was kind and personable, an all around great salesman! I left extremely happy and with the car I ultimately wanted!! Thank you Guy for helping me get what I want, you were awesome!! Would definitely recommend!!
tiffany lewis
2018-10-29
Archibalds is the place to buy a vehicle. My husband and I will never go anywhere else ever again to buy. We did not feel like they were scheming to get as much as they could out of us. It is a family owned business! I sent my young granddaughter there since she had totaled her car recently. Her dad was very impressed with how they treated her. He came home and told his wife we will be purchasing our next car there!
Jeannie O'Daniel
2018-10-16
Good all around buying experience. Willing to work with less than desirable trade-in to help get the deal we wanted. I would do business again.
Nate Riste
2018-10-15
I drove 4 1/2 hours to this dealership to purchase my vehicle. It was worth the drive. The customer service and response time was great from the start. Most of our communication was through email, text and phone calls. I requested and received specific photos of the vehicle not listed on the site, they got me the original window sticker when they didn’t have it and gave me confidence to place a deposit on this vehicle a few days before my journey. We set an appointment to meet on Sunday. Pr... More
Pete Sigrah
2018-10-15
From the moment I walked into Archibald's the professionalism of Guy and Bruce made the buying experience enjoyable. Would recommend to anyone looking to purchase a quality vehicle from a first class retailer to visit Archibald's.
Gary Hotaling
2018-09-29
Lets start with Guy Adams...a great person and a great salesman! He is easy to like and so unlike a "car salesman" that you would expect. He is genuinely interested in you as a person and makes the sale very comfortable. No pressure- but knows his stuff...very professional! He is a huge reason why Archibald Auto is a great Car Dealership to buy a car from. BTW... Bruce is an equal! Great finance guy! :) Real smooth and knows his stuff!
Kevin McAfee
2018-09-26
My husband and I have been looking at upgrading to a new rig for a while now but couldn’t find anything in our price range and with the newness we wanted in a new rig, until we found our 2016 Jeep Patriot high altitude at archibalds! We live out of town and couldn’t come see the rig for a few days so Johnny held the car for us the day we were heading over so that we could come see it without it being looked at possibly! The buying process was so smooth and everyone was so helpful, friendly and e... More
Sydney Rivera
2018-09-18
We had a great experience trading in a vehicle at Archibald's. 4 months later we got into a pretty bad car accident, not only was Archibald's helpful in finding us another vehicle but they helped us handle our gap claim and made the process as easy for us as they could. I would highly recommend them! Their service is great even after the sale!
sadie bender
2018-09-12
I had a wonderful experience at Archibald's! I had AMAZING customer service by Miguel & Bruce and an outstanding experience in purchasing my car here! I would highly recommend anyone looking to purchase a car to look no further than Archibald's! You will not be disappointed in how easy the process is and the service you receive. Miguel & Bruce worked very hard for me to get the car I wanted and delivered the car to home! Couldn't have asked for more, they went above & beyond; just wish more deal... More
A Google User
2018-08-10
I had a wonderful experience at Archibald's! I had AMAZING customer service by Miguel & Bruce and an outstanding experience in purchasing my car here! I would highly recommend anyone looking to purchase a car to look no further than Archibald's! You will not be disappointed in how easy the process is and the service you receive. Miguel & Bruce worked very hard for me to get the car I wanted and delivered the car to home! Couldn't have asked for more, they went above & beyond; just wish more deal... More
Amelia Hartnell
2018-08-10