How Are We Doing?

We strive to provide unrivaled customer service to each and every car shopper who walks through our doors at Archibald's. We are always interested in ways to improve our customer service – let us know how we are doing and how we can improve to better serve you and the rest of the car shoppers in the Tri-Cities area. Give us a rating below and thank you for your time!

 

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312 Testimonials
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Fantastic experience!! I live in the Seattle area so I was skeptical to drive 4 hours to buy a vehicle but they had exactly what I was looking for so I took the risk. I was working with Guy and he went above and beyond to make sure everything was lined up and ready so that when I got there it was a smooth, quick easy process. I was in and out of there in less than an hour. He made sure I was very comfortable and happy with the car and even asked if I read online reviews of the dealership which... More
Patrick Wilson
2019-08-28
Had a good experience buying a used Lexus RX 350 at this dealership. Our sales person was Danny Gray. When I arrived at the dealership the car I was initially interested in had some issues that didn't work for me. Danny was able to come up with a vehicle that was "just right". Most importantly, there was follow through on things-- you didn't feel as if you were forgotten the moment you walked out the door! I would definitely purchase another car from this dealership.
Carolyn Bagot-Barritt
2019-07-24
Jordan helped me get my new (new to me) Malibu this last week when my car broke down. He was super helpful and knowledgeable. It was definitely a pleasant experience! Definitely would recommend him and Archibald's if you are needing to purchase a vehicle.
Samantha Solem
2019-07-19
Jordan helped me get my new (new to me) Malibu this last week when my car broke down. He was super helpful and knowledgeable. It was definitely a pleasant experience! Definitely would recommend him and Archibald's if you are needing to purchase a vehicle.
Samantha Solem
2019-07-19
We had a great experience with the sales staff. Josh is by far the best sales associate in the Tri-Cities. You could tell he had a passion for cars by sharing his knowledge and experience with us. He paid close attention to our needs and found us the perfect car. Archibald"s went above and beyond in making sure we had a highly satisfied experience....wow! A very rare trait in this area! I highly recommend they be your first stop when car shopping. Thank you so much for your dedication and atten... More
J D
2019-07-18
We had a great experience with the sales staff. Josh is by far the best sales associate in the Tri-Cities. You could tell he had a passion for cars by sharing his knowledge and experience with us. He paid close attention to our needs and found us the perfect car. Archibald"s went above and beyond in making sure we had a highly satisfied experience....wow! A very rare trait in this area! I highly recommend they be your first stop when car shopping. Thank you so much for your dedication and atten... More
C B
2019-07-18
Jordon was great to work with. He was very knowledgeable and no pressure sales. Danny also shared a lot of information with us about various car manufacturers, most helpful. My husband and I both highly recommend Archibald's.
Sue Arnoldus
2019-07-16
Great team to work with. I wish I could have purchased a car here because of the people and service. I will always consider this dealership while looking to purchase a vehicle.
David Marod
2019-06-11
Good dealership experience. I know this might sound odd, but although we did not end up buying a car here the experience itself was very good and I wanted to comment on this. Staff all around was very helpful and let us take the car we were considering out on our own for to evaluate. The only reason we didn't buy here was we found a slightly more compatible car outside of the area. But the car we did look at was in fantastic shape, immaculate, and would certainly have been our choice if we had... More
joe c
2019-06-07
My experience was amazing and hassle free. After finding a few cars I wanted to look at online I was put in touch with Jordon, who arranged a time around my work schedule to come look at my options. Jordon had the two cars ready and waiting for me when I got there, and even showed me to a few others I was thinking about on the lot. After I got settled on what I wanted, and after a test drive, the purchase process was just as effortless and easy. Jordon treated my wife and I as if we were frien... More
Bryan Clark
2019-05-17